Social Media Terms & Conditions
Heritage Open Days can be found on Facebook, Instagram, X (formerly known as Twitter), LinkedIn, TikTok, and YouTube.
We love hearing from you and will always try our best to respond as quickly as possible. However, as we are a small team this is not always possible, so we thank you for your patience if you don’t hear from us right away!
Are you an organiser? Or would your organisation be a perfect collaborator? If you have a great idea, story, event, or moment that you want us to shout about, please email: [email protected] (Hint: High-resolution images really help!)
We want our social media channels to be a place where people can share their experiences and thoughts about Heritage Open Days and talk about their experiences in a fun environment. These house rules aim to ensure everyone can enjoy themselves on our channels.
We welcome feedback – both positive and negative. It helps us to learn and grow.
We ask users to be nice and polite to one another (you almost always are!) and respect each other’s views and comments. We ask all users to ensure your contributions are civil, polite, tasteful, and suitable for all ages.
We won’t tolerate disruptive, offensive, abusive behaviour, unlawful or objectionable content. This includes any material which might be defamatory, offensive, infringing, obscene, lewd, pornographic, violent, abusive, insulting, threatening, harassing, discriminatory, blasphemous, indecent, or otherwise unlawful or objectionable. This includes any material which is aggressive, argumentative, or likely to be construed as bullying. No spamming or repetition, please, nor off-topic material in subject-specific threads or areas.
In general, we don’t moderate posts – except on the rare occasion that someone has used offensive language or made libellous allegations about named or identifiable individuals on our page. We have a duty to protect our staff and volunteers, so while deleting comments is rare and out of character for us, our legal position is that any post containing libellous accusations, should be removed. If an individual continues to post offensive, threatening, or libellous content then we’ll be forced to block that person from the page. We won’t tolerate postings, content, or links that are racist, sexist, or homophobic. We also don’t permit linking to or posting any content which endorses illegal activity, or any activities against the values of Heritage Open Days. If you’re concerned that a posting or user content has broken any of our house rules or you’re worried about any comment or content, then please send an email to: [email protected] and let us know.
Finally, please note that the views expressed on our official social media channels, or any affiliated channels are created by our community and do not necessarily reflect the views or opinions of Heritage Open Days, the National Trust or any of the Heritage Open Days team.